Welcome to Rosavine, operated by Urbanfizz Technologies. We are committed to providing a seamless and hassle-free shopping experience. In this document, “we,” “our,” and “us” refer to Urbanfizz Technologies, while “you,” “your,” and “users” refer to our valued customers. By making a purchase through our website, you agree to the terms outlined below for returns and refunds.
Having a clear return and refund policy ensures transparency and builds trust with our customers. It also helps manage expectations and provides a structured process for resolving issues.
Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact. Products that have been worn, cleaned, or altered are not eligible for return. Return requests must be submitted within 48 hours of delivery by contacting our customer support team.
This eligibility ensures that returned items can be safely restocked or resold and maintains quality standards for all customers. Clear guidelines also help customers understand which items qualify for return, reducing misunderstandings.
Step 1: Submit a Request
Email your return request along with your Order ID and reason for return to urbanfizztechnologies@gmail.com.
Step 2: Share Supporting Photos
If the item is damaged, defective, or incorrect, attach clear photos or videos showing the issue to facilitate faster processing.
Step 3: Follow the Return Instructions
Once your return request is approved, we will provide detailed instructions on how to return the item.
Following a structured return process ensures timely handling of requests and allows our team to resolve issues efficiently while keeping the customer informed throughout.
After we receive your returned item, our team will inspect it to ensure it meets the return conditions. You will be notified whether your refund is approved or rejected. Approved refunds will be credited to your original payment method within 5 to 7 business days, and a confirmation email will be sent once completed.
Providing a clear refund timeline helps customers plan and manage expectations while reassuring them that their concerns are addressed promptly.
In cases where an item only partially meets the return criteria, such as minor damage or missing packaging, we may offer a partial refund at our discretion.
Partial refunds provide flexibility to address situations where items are not fully returnable while still maintaining fairness and transparency for the customer.
If you receive an item that is damaged, defective, or incorrect, please initiate a return request within 48 hours of delivery. Include clear photos or videos showing the issue when contacting us.
Prompt reporting of damaged or incorrect items allows us to resolve the issue quickly and ensures customers receive the correct product or compensation without delay.
If you have any questions or require help with your return or refund, contact our customer support team at urbanfizztechnologies@gmail.com.
We are committed to assisting you promptly and ensuring your shopping experience remains positive, even when issues arise with your orders.
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