Welcome to Rosavine, operated by Urbanfizz Technologies. We are dedicated to providing a smooth and hassle-free shopping experience. In this document, “we,” “our,” and “us” refer to Urbanfizz Technologies, while “you,” “your,” and “users” refer to our valued customers. We understand that sometimes plans change, and you may need to cancel an order. This Cancellation Policy explains how the process works.
Having a clear cancellation policy helps customers make informed decisions and ensures transparency in order management.
You may cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first. To request cancellation, please contact our customer support team via email.
If your order is eligible for cancellation, a full refund will be processed to your original payment method within 5 to 7 business days. Early cancellation ensures that orders are managed efficiently and prevents unnecessary shipment processing.
Once an order has been shipped, it cannot be cancelled. However, you may initiate a return after delivery in accordance with our Return and Refund Policy.
This ensures that even if cancellation is no longer possible, you still have options to exchange or return products, giving flexibility and convenience to customers.
We do not offer modifications to items or delivery addresses after an order is placed. If changes are required, you must cancel the order (if eligible) and place a new one.
Clear guidelines for order modifications prevent confusion and help maintain accurate order processing and delivery.
For any cancellation requests, please contact our customer support team at: urbanfizztechnologies@gmail.com.
Our support team is committed to assisting you promptly, ensuring that your cancellation or related queries are handled efficiently and professionally.
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